What

What is the Digital Service Standard?

The Digital Service Standard is a set of best practice principles for the design and delivery of government services.

Venn diagram with 'you' and 'me' in circles and 'empathy' in the overlapping circle.
Why

Users shouldn't have to understand government

The Digital Service Standard:

  • puts users of government services first
  • helps teams build services fast
  • helps government use technology better

Posters for teams

Use these posters to help your team keep the Digital Service Standard top of mind:

Stack of DTA posters: 2 showing the Digital Service Standard and 2 with transformation culture mottos.
When

When should you follow the Digital Service Standard?

Use the Digital Service Standard as soon as you identify a user need.

Scope of the Standard

All government services which were designed or redesigned after 6 May 2016 fall within the scope of the Standard and must be assessed against it.

Moratorium

There is also a moratorium on service investment that may apply to the service that you are working on.

Support

Training for government

The Digital Transformation Agency runs training for people working in government on the Digital Service Standard and assessment.