Why create user-centred content?

The benefits of providing user-centred content include:

  • improved user experience good user experiences will increase uptake of digital services over alternative methods
  • users are able to access a digital service they might not otherwise be able to access for example, users who speak languages other than English may not need to use interpreters
  • savings in money and time by avoiding unnecessary re-work of products and services

When to create user-centred content

Before you start to design content, find out about your users so you can understand how it can meet their needs. Then consider user needs throughout the development of content.


Get started


Join the content community

Content Design in Australian Government is a community of practice for people working in government content including content editing, content design, content strategy, communications, marketing, publishing, user experience, accessibility and more.

The group shares experiences, ideas and learnings so that we can all help to build better public services for Australians. It is open to anyone working in government who can provide a government email.

To become a part of this group please email content@digital.gov.au