The means it’s official.

Australian government websites always use a domain. Before sharing sensitive information online, make sure you’re on a site by inspecting your browser’s address (or 'location') bar.

This site is secure.

The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Why define user content needs

The better you understand your users, the more likely you will build a channel or service that works for them.

Spend time to understand what users want and need to inform the creation and structure of your content.

How to define user content needs

Content strategy output

What you'll get

  • User profile
  • Journey map
  • User stories

What to do

Add to Part 3: User research, in the Content Strategy Template

    Research and analyse phase

Research and analyse phase